Returns & Refunds

Changed Your Mind? 

If you have changed your mind your are able to return items purchased on the BerryBump.co.uk website provided they are returned in the original sales condition (including all labels and tags intact).

Please return your item unused and in original condition within 21 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.

See here for more information on your rights under Consumer Contracts Regulations 2013

 

Returning a faulty item?

If your product develops a fault within 30 days of purchase, please inform us as soon as possible, return the faulty item to us and and we’ll exchange or refund it. 

 

Terms & Conditions of Our Policy

We are happy to exchange or refund unwanted or unused items provided they are returned to us in their original condition.

By original condition we mean: 

• you’ve kept all original packaging and labels in good condition and the product can be resold at full price 
• you haven’t used the product 

Unless faulty, this must be within 21 days of purchase

We’re unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.

Please note that if you return products which are outside our returns policy we’re unable to process a refund.